TrainquilTrainquil
Delete your account
You can delete your Trainquil account, and everything linked to it, at any time.
In short
- In the app: Settings → Account → Delete account. It deletes everything at once.
- By email: write to support@kinetlab.games from the email address you signed in with.
- We check the account is yours, delete it, and reply to confirm.
In the app
Open Settings, tap Delete account under your account, and confirm with Google, Apple or your password. Your cloud save, your wallet and your sign-in are deleted straight away, and the phone starts over as a new guest.
By email
No longer have the app? Email support@kinetlab.games from the address linked to your account, with the subject Trainquil: account deletion. Tell us whether you signed in with Google, Apple or email, and whether you play on Android, iPhone or in the browser. Never send a password or verification code.
What we delete
Your sign-in account, your cloud save (levels, stars, settings and looks), your wallet (coins, boosters and their history) and messages linked to you. If you only want part of it removed, just say so.
What may stay, and how long it takes
We may keep a small amount where the law requires it, such as purchase records, or to deal with fraud, security or a dispute, and we’ll tell you what and why. Backups expire on their own schedule. We aim to finish within 30 days and always meet legal deadlines.
On your phone
Deleting your account doesn’t wipe your phone. To remove the local copy, uninstall the app. Your Google or Apple account isn’t affected. See the privacy policy for more.