Support

Need a hand?

Email support@kinetlab.games with your phone model, the level you were on and what happened. A screenshot helps. We read every message. Never send a password or verification code.

Where’s my progress?

As a guest, your progress lives on that phone and is backed up for it. To keep it safe and bring it to a new phone, sign in from Settings: Save your progress, with Google, Apple (on iPhone) or email. On a new phone, sign in with the same account and your progress comes back.

I forgot my password

On the email sign-in screen, type your email and tap Forgot password?. We send you a link to choose a new one.

I’m stuck on a level

Every level can be solved without boosters. Tap Hint to see the next move, or Undo to take one back. Momo, the station master, will point you there if you pause for a while.

Ads and purchases

Rewarded ads are always your choice. Remove Ads turns off the ads between levels for 30 days. It’s a one-time purchase that doesn’t renew, so there’s nothing to cancel; when the 30 days are up, the game offers it again. If a purchase didn’t arrive, open Settings and tap Restore purchases, then email us if it’s still missing. Refunds go through the store you paid.

Your account and data

You can delete your account at any time. For anything else about your data, read the privacy policy or just ask.