KINET LABHow to ask
Email support@kinetlab.games from the address linked to your account, with the subject Bouncing Buddies — account deletion. Tell us your player name if you know it, and whether you play in the browser, on Android or on iPhone. Never send a password or verification code.
Write the deletion emailA person handles each email request, so we’ll reply to confirm.
What we delete
Your sign-in account, cloud save, profile, tester sign-up, friends, shared replays and challenges, and the play records and feedback linked to you. If you only want part of it removed, such as one piece of feedback, just say so. Requests you left in the browser to join testing are removed by email address.
What may stay, and how long it takes
We may keep a small amount where the law requires it, or to deal with fraud, security or a dispute, and we’ll tell you what and why. Anonymous statistics that can’t identify you may remain. A short security lock on your account ID is cleared after 72 hours, and backups expire on their own schedule.
We’ll tell you how long your request will take and always meet legal deadlines.
On your devices
Deleting your cloud account doesn’t wipe your phone or browser. To remove the local copy, clear the site’s data or uninstall the app; any unsynced progress will be lost. Your Google or Apple account isn’t affected, and copies of replays that other people already have may remain. See the privacy policy for more.